Connection Guide

I. Important Aspects:

Taking Traveler Payments

HomeToGo will collect the booking amount and transfer your share 1 day following the check-in date of the booking to your bank account, deducting the HomeToGo commission.

Enabling your offers

To complete the connection process, please enable your offers on HomeToGo via Direct Booker interface.

Boosting your Performance

Please fill out the number of bedrooms, number of guests, and property size (m² or ft²) for all of your properties so HomeToGo can match and rank your offers correctly. Also, please provide availability for the next 18 months. This will increase the visibility of your properties in search and help you receive more bookings.

Cancellations

HomeToGo will display your cancellation policy when a guest books your listing. If a guest needs to cancel their booking, they will need to cancel directly with you. You can then cancel this booking in your Direct Booker interface.

If a guest reaches out to HomeToGo directly to request a cancellation, we will contact you with the guest in cc. Once both parties agree to a cancellation, you can cancel the booking and process the guest’s refund in your Direct Booker interface.

If you need to cancel a booking for any unforeseen circumstance, please reach out to the guest. Once both parties agree to a cancellation, you can cancel the booking and process the guest’s refund in your Direct Booker interface.

II. Connection Process:

Sign the HomeToGo Connection Form

This will automatically create a ticket for your integration.

Complete the Account Verification

You will receive a link per email to fill out your details and onboard on the HomeToGo Payment Solution. Before you start the process please have the following documents ready:

  • Scan or Picture of Passport, ID or Driver’s License from the signee
  • Bank Account Details 
  • Legal Company Name and Registration 
  • If applicable, VAT Number 
  • Copy of Bank Statement

More information can be found here.

If you have any questions about the account verification process, please reach out to our team at [email protected]. 

Set up the connection in Direct Booker.

Please reach out to Direct Booker to activate the connection. After the connection is activated, please set up the rate plan for the properties you want to publish on HomeToGo.

A HomeToGo Integration Manager will complete your onboarding.

The integration process is completed!

You will receive a confirmation email once your properties go live.

III. Connection

  1. HomeToGo will pull all the information you have in Direct Booker.
  2. The connection is a two way ‘’sync’’. Bookings will block your calendar in Direct Booker.

What is synchronized?

  • Rates
  • Availability
  • All static content such as amenities, description, photos, etc.

Rates

Before you enable your properties for HomeToGo, make sure the price per night you have in your software is correct. HomeToGo will pull your nightly rate from your HomeToGo Reservation type in Direct Booker. If you also have an option for extra guest fees, that will also be pulled from Direct Booker. The final price indicated in your software is the final price the guest pays so it is important your rates are set up properly in Direct Booker.

Accurate pricing is the responsibility of the provider. Should you encounter any issues with your rates not reflected properly on our site however please reach out to us at [email protected] so we can investigate any pricing discrepancies.

Simple Process

IV. Listing Criteria

To go live on HomeToGo, get a good ranking and receive more bookings you should fulfil the following requirements:

  1. Company profile in Direct Booker needs to be filled in, phone number, email, etc.
  2. Property title without numbers and non-Latin characters
  3. Complete address and location
  4. Photos: a minimum of 10 photos in size 1024x768 (max 50)
  5. Amenities: a minimum of 10
  6. Description with a minimum of 700 characters
  7. Guests, bedrooms and bathrooms needs to be specified (at least one bathroom and at least one room)
  8. Property size (ft² or m²) needs to be specified
  9. Bedding info in each room e.g.; single bed, double bed, etc.
  10. Arrival instructions for the guest; check-in hours, phone number and email address.
  11. Prices and availability for the next 18 months
  12. Properties in instant booking only
  13. Capacity of at least one adult
  14. Complete Fees and Taxes mapped in Direct Booker for HomeToGo

V. FAQs

Can I activate a few listings first and then the rest of my inventory?

We always suggest enabling your whole inventory on HomeToGo for maximum exposure and a higher ranking. 

How do I know if my properties are live?

Once you have connected to us via Direct Booker, you are directly placed in our Integration pipeline. You will receive further details from our Integration Team as soon as your properties are live.

Once my properties are live, how can I enable a new listing?

Once the new listing has been enabled for HomeToGo via Direct Booker, it will be listed automatically- no further action is required on your end.

Do I have access to a HomeToGo dashboard to manage my listings?

With HomeToGo, no need for you to connect to an extra dashboard! You can manage your properties directly in your Direct Booker dashboard.

How will I be paid?

HomeToGo will collect the booking amount and transfer your share 1 day following the check-in date of the booking to your bank account, deducting the HomeToGo commission.

How can I contact HomeToGo?



Note: For a speedy connection, it is important you stay in contact with us until your integration is complete. If you haven't received any communication from us during your integration, be sure to check your spam and junk folders just in case. Please be sure to add the correct email and phone number in the connection form where we can reach you to provide you with updates about your integration.





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