Vacation Rentals: Apartments, Homes & Beach Houses for Rent - HomeToGo
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Find answers to commonly asked questions about vacation rentals like: making a booking, cancellation, payment, amenities, pets, check-in, check-out, fraud and using our website. Click on the categories below, or feel free to contact us at any time.

What is a vacation rental?

Vacation rentals are furnished houses or apartments rented to vacationers by an independent owner or professional organization.

They are a common alternative to hotels, motels, and hostels and offer travelers the chance to enjoy home comforts, like a kitchen or private pool, while on vacation. Prices vary depending on the type of accommodation, location, and the amenities being offered.

Why should I choose a vacation rental over a hotel?

Whether traveling for business or pleasure, there are many reasons to choose a vacation rental instead of other accommodations. 

Vacation rentals offer:

  • More space and comfort.
  • Higher levels of privacy.
  • More autonomy (such as self-catering), and no need to stick to a fixed schedule.
  • Often cheaper - especially when traveling with family, or in a group.

What makes a vacation rental unique?

Every vacation rental is unique, in terms of location, interior design, atmosphere, and character. This distinguishes them from other accommodation types, and means that every stay at a vacation rental is different.

Vacation rentals tend to have passionate owners that care about their property being a warm, welcoming, and comfortable place to stay. You can enjoy the comforts of home, in a new location, when staying at a vacation rental.

What is the difference between an "express booking," "instant booking," and an "on request" booking?

Booking options will differ depending on the providers' and owners' conditions.

Properties that are marked as "express" can be booked entirely on HomeToGo.com. The contract partner is responsible for your contact, and for changes or cancellations.

Properties that have an "instant booking" option allow you to book and pay in just a few clicks using the provider’s payment options.

Properties that are listed as "on request" require you to send a booking request or inquiry to the property owner before booking an accommodation. The owner has to check within a given time frame if the accommodation you want to book is still available before accepting your booking request.

Please note that a booking request or inquiry is usually non-binding, thus your payment data won't be necessary. Only your contact details are needed so the owner or provider can answer you.

How do I modify or cancel my booking?

A modification or a cancellation must be made through the provider of the vacation rental, which is also your final contractor.

The cancellation conditions are also defined by the provider and therefore vary from listing to listing.

Information about the provider can be found in HomeToGo booking confirmation email.

Can I reserve a property and pay later?

If the website on which you are booking your vacation rental offers the option to reserve now and pay later, this option will be available to you. Always check the provider website's terms and conditions for more information.

What is the cancellation policy of my booking?

A cancellation policy sets out the terms and conditions for when a renter cancels his or her booking; it determines under which circumstances the renter is eligible for a refund. Confirm the cancellation policy of your vacation rental with the provider or owner. Please note:

  • Cancellation policies vary depending on the provider or property owner.
  • When you book an accommodation, you automatically agree to its cancellation policy.
  • Not all cancellations are eligible for a refund (either total or partial). Always check the cancellation policy before booking a property. You can find the cancellation policy details on every offer under GTC.

When will I get my booking confirmation?

Shortly after your Express booking, you will receive an automatically generated confirmation email from HomeToGo. We suggest you check your spam folder as the booking confirmation email might be there.


When you confirm the booking by clicking on "Book and pay," the booking request is sent to the provider. You will receive a booking confirmation, with all the relevant details, up to 48 hours after you proceeded with the booking on our website. In case the provider declines your request, the booking will be cancelled immediately and you will not be charged.


If you have not received the confirmation email from the provider of the property, and you have also checked your spam folder, contact our partner to obtain further information about your booking and its status. You can find the contact details from the provider at the end of HomeToGo confirmation email.

How can I contact the property owner?

For privacy reasons, we cannot provide the owner's contact details until the booking is completed.

Do I need travel insurance if I book a vacation rental?

You are free to decide if you want to purchase travel insurance or not. Some insurance services offer travel insurance in addition to personal liability insurance. For more information, check the requirements of your travel destination.

Registered users can choose to opt in for HomeToGo's Money-Back Guarantee and free insurance when booking accommodations on the website.

In which language should I communicate with the property owner?

If you are renting a property located abroad, and the owner has not specified their language of choice, you can send the owner a message in English as well as in the local language. Messages can be automatically translated using free translation tools, and therefore language should not be an obstacle.

Is there an extra cleaning fee or deposit?

Along with the cancellation policy, the cleaning fee and deposit conditions will be detailed in the terms and conditions of the provider or property owner. Usually, this information is listed in the detailed description of the offer, as well as in your booking details and contract.

Can I modify the number of total guests allowed on the property?

As a general rule, the total number of guests shown in the description cannot be exceeded or modified.

Almost all of our providers allow infants up to 3 years old with no extra cost. Please always confirm this information with our customer support team or provider.

Can I book long term?

HomeToGo now features properties that can be booked for up to a year. 

Are groups of young adults or minors allowed to book a property?

Depending on the property provider, the person making the booking must be over 18 years old. However, you can find the exact age in our partner's terms and conditions (GTC). Some property owners do not accept groups of guests under 18, and this information can be found in the property description. Please note that for properties where nothing is mentioned in the description, a request has to be sent to the property provider with the age of each traveler. Please also be advised that a higher deposit may be requested.

Can I have additional photos of the property or the property's area?

HomeToGo is a search engine that aggregates offers from numerous partner websites. However, we do not rent the properties ourselves and receive all the information, prices, reviews, and photos from the relevant provider. Therefore, we are not able to provide additional photos. 

Can you provide me with the property owner's contact details?

Please be advised that for privacy reasons, we can't provide the owner's contact details until the booking is completed.

However, our support team is fully available to answer any questions you may have about the property.

Can I reserve/block a property on HomeToGo for a period of time before booking?

HomeToGo is a search engine that aggregates offers of numerous partner websites. However, we do not rent the properties ourselves and therefore cannot block the travel dates. 

What is the difference between black and grey marked dates on the property's calendar? Are there specific arrival and departure dates specified for properties?

Most properties can be rented all year round on any dates you desire. Some property owners, however, have fixed specific arrival and departure dates that are marked black and blocked arrival and departure dates are marked in grey. As a search engine, HomeToGo is not able to modify these dates. We kindly advise you to search with your desired travel dates so that the offers displayed fit your needs.

How is "distance to" calculated?

The distances indicated on the property's page are mostly calculated by air direct line. You can always easily estimate the area by checking the integrated map. If you have any doubts, please contact our customer support team.

How can I see if a rental is still available?

You can verify the availability of a rental by entering the travel dates and the total number of guests. If the date period is available, you will also see the price.


If you cannot enter the dates on the property's calendar, it means that the provider only allows specific days for arrival and departure or that the minimum stay required is not met.

Where do I find the ratings of a rental?

HomeToGo obtains its ratings and comments directly from respective rental providers. Ratings/ Reviews are displayed in the review section of each property offer. After a rental stay has been completed, HomeToGo customers are asked to rate their experience through a survey. Such ratings/reviews are then factored into the review section of the property offer and are marked as verified by HomeToGo.

Does HomeToGo offer discounts?


HomeToGo is a search engine for vacation rentals and not the final contractor. We receive the price details directly from the relevant provider. Any discount offered by the provider will also be shown automatically on our website. HomeToGo does not offer any type of discounts regardless of dates, long-term bookings or number of people.

What if I'm not sure of my travel dates/period?

You have two options for choosing booking dates in the calendar: specific or flexible dates. The flexible dates option allows you to have a larger search list result so you can compare offers and find the best deal. 

Can I receive the exact address of the listing?

For security reasons we do not provide exact addresses. You can always verify the approximate position of the accommodation through our integrated map. Please be advised that you can zoom in for a better view of the area or change to hybrid view. For further enquiries, you can always contact our Customer Service support team at: info@hometogo.com

Is there a minimum stay?

Some properties may have a minimum stay (e.g. 2 or 7 nights). If you are viewing a property with a minimum stay, the date selection will indicate this through marking possible arrival or departure days in black. Unavailable dates are always marked in grey.

Are my payment details secured and protected?

The same rules for making any other transaction apply when booking a vacation rental. Make sure you have an SSL connection when entering your bank data. Most browsers show you a lock icon in the address bar that gives you more information about the encrypted connection.

What is a deposit, how does it work, and when can I get it back?

A deposit is a down payment given in advance and kept by the property owner during your stay. The owner may use this money in case you cause damages to the vacation rental. If there aren't any damages, you will get your full deposit back at the end of your stay.

When do I need to pay for my booking?

Payment policies depend on the terms and conditions of the provider or property owner. Some may ask you to pay the total amount of the rental fee at once, while others will ask you to pay a certain percentage of the total fee up front, with the remaining percentage being paid at the end of the stay.

You may also need to pay a deposit in addition to the booking fee (if it's not already included). Always check the terms and conditions as well as the payment policies before booking. You should get a summary of this information in your booking details.

Which payment method can I use to book?

Depending on the property owner or provider, you will be given one or several payment options once at the booking stage. The most common method is a bank transfer or credit card payment.

What amenities are included in my vacation rental booking?

Depending on the property and its provider, you can choose between different payment methods. Please be advised that these are established by the provider and cannot be modified.

Do I have to pay an additional fee to use my vacation rental's amenities?

If not specified, all equipment and extras of the property are included in the total price. Please be advised, that extra charges (fixed price or depending on consumption) can apply for certain amenities. You can find all information regarding additional charges (optional and obligatory) in the cost breakdown.


In some properties, the cost of electricity, water, heating, and A/C are not included in the price. The payment procedure varies depending on the provider. The most common payment types are a fixed daily rate, a prepaid consumption fee, or a payment after your stay based upon your consumption. If a prepaid consumption fee was requested, the actual cost will be calculated after verifying the total guest consumption. Then, the difference between these will be refunded through the same payment used.

How can I search for rentals that offer specific amenities?

Use our dynamic filters to help you find the best vacation rental for your needs: e.g. you can activate the filter "pool" to only find properties that have a pool. You can choose as many filters as you like to find the perfect vacation rental. If you are looking for a pet friendly rental with a balcony, you can choose "pet-friendly" and "balcony," for example. Find all of the filters on the search result page.

What should I do if I damage or break something in the vacation rental?

If you damage or break something at the vacation rental you are staying in, stay calm and contact the property owner. If the damaged item needs to be fixed or replaced right away, the owner will advise you on how to proceed. You can also check if your travel insurance or personal liability insurance covers the damages. Please note that the owner may retain some or all of your deposit to cover damages caused.

How do I find pet-friendly vacation rentals?

If the vacation rental you are looking for needs to be pet-friendly, you'll be able to select this option while searching for the ideal vacation accommodation. If a vacation rental is not marked with this option, then pets are not allowed.

How many pets can stay with me in my vacation rental?

Find the total number of pets allowed on the property under the tab "Guest." If you wish to bring more than the total number of pets indicated in the offer, the request must be forwarded to the provider and accepted before making the booking. The request must include the breed and weight of your pet.

Do I need to provide vaccination certificates if I am traveling with my pets?

If you are flying domestically with your pet, some states require a rabies checkup within a certain amount of days of travel. Be sure to check this in advance of your trip.

If you are traveling internationally with your pet, you can make sure your pet meets the requirements for your destination country and is healthy enough to travel. Requirements may include: blood tests, vaccinations, and microchips for identification.

The United States does not require that your pet be identified with a pet microchip, but it is recommended.

Are all types of pets allowed?

Usually, pet friendly rentals refer to cats and dogs.


If you wish to bring exotic animals such as spiders, snakes etc., it has to be requested with the provider. Please be advised, that certain breeds of dog may be classified as dangerous and are therefore not admitted on properties. Please always check the relevant classifications on your home country and destination.

Can I request special amenities for my pet?

We advise you to ask the owner of the property directly if you need special equipment for your pet. However, be aware that the owner is not required to provide additional amenities or equipment and may charge an additional fee for doing so.

What should I do if my pet damages something in the vacation rental?

If your pet causes damage, report it to the owner. If the damaged item needs to be fixed or replaced right away, the owner will advise you on how to proceed. You should also check if your travel insurance or personal liability insurance can cover the damages. Please note that a part of your deposit may be retained by the owner for the damage caused.

How does check-in and check-out work?

You will need to arrange your hour of arrival to check-in, and your time of departure to check-out of the vacation rental. In some cases, you can directly discuss personalized check-in and check-out times with the owner, whereas some properties only allow specific time slots. Refer to your booking details for more information.

How do I get the keys to the property?

Unlike a hotel, an independent vacation rental does not have a reception. Therefore, you need to either agree with the rental owner on a time and place to pick up the keys, or follow the instructions given in your booking details. It works the same way for returning the keys to the rental owner at the end of your stay.

How late can I check-in?

Find the check-in and check-out timing in the provider's confirmation email. If your arrival differs from the check-in timing please contact the provider/key holder for an agreement. Please be advised that additional costs may apply for a late check-in.

Do I have to clean the vacation rental before I leave?

Depending on the vacation rental conditions and the options you selected, a cleaning service and corresponding fee may apply. The cleaning fees are usually included in your booking total. Please refer to the property conditions and booking details for more information.

If I have further questions after I book, who should I contact?

If you have any question after your booking has been made, please contact the provider directly. You can find the provider contact details on the HomeToGo booking confirmation email.

What travel documents should I bring?

When traveling domestically around the US, we recommend that you:


  • Always travel with your state-issued ID.
  • Bring your rental contract along with the owner's contact details.
  • Bring your personal liability insurance details in case of an accident.


Having this information at hand will save you some time and stress in case of a problem. If traveling internationally, you will need to bring your passport.

Once on the property, can I cancel my booking if I spot something wrong?

Cancelling a booking once at the destination would be an exceptional situation. If that were to happen, we encourage you to speak directly to the owner, and if possible walk together through your rental to address potential issues immediately.

What should I do if I think a rental listing is suspicious?

Signs of a suspicious vacation rental listing include:


  • Insufficient information
  • Vague responses from the property owner
  • Private personal data requests from the property owner, such as your social security number or a double-sided scan of your credit card


If you experience these or any other red flags, don't answer and report this to the partner website that lists the vacation rental.

How can I be sure the property is as advertised?

Providers put a lot of effort to identify and remove false advertisements. Travelers should ask for as much information as possible before booking, check that payment page is secured with an SSL connection, and avoid any suspicious payment methods or data requests. In case of doubt, always get in contact with the provider's customer service.

How can I avoid a vacation rental scam?

Steps you can take to avoid a vacation rental scam:


  • Do not agree to pay for your vacation rental via money order, sending cash by mail, or instant money transfer like Western Union, as these types of transactions are not traceable and are often untrustworthy.
  • Ask for more details about a property if they are missing
  • Ask for a detailed contract outlining conditions, which can protect you in case of dispute. A provider or owner that does not offer you a contract should not be trusted.

How is my personal data used?

Generally, personal data is only collected when you supply it yourself by creating a user account, submitting a booking request, or contacting a website via email or contact form. In all cases, your personal data will be treated as strictly confidential. For more information, please check the privacy policy of the given website.

How can I get in touch with HomeToGo customer care?

You can reach our customer support team via email at info@hometogo.com or call us at +1-646-685-8466. Our opening hours are from Monday through Friday (except German public holidays), from 10 a.m. - 1 p.m. and from 2 p.m. - 6 p.m. CEST time.

What does “on request” mean?

Vacation rental offers marked as "on request" require you to contact the owner before booking. This additional step required for "on request" bookings differs from "instant booking" offers, which you can immediately book in a few clicks after clicking on the "view deal" button.

What is the difference between "instant booking" and "express booking?"

Properties that are marked as "instant booking" can be booked directly on our website or on our partners' websites, where you can finish the booking process in a few steps. Properties that are marked as "express booking" can be booked entirely on HomeToGo.com. In any case, the corresponding provider is still responsible for the reservation, modification or cancellation.

What should I do if there is a difference between the price shown on HomeToGo and the price shown on a provider's website?

The price on the provider's website is always the correct one. HomeToGo takes care to ensure our prices are accurate, so if you notice any price discrepancies, your input is welcome. Feel free to message us: info@hometogo.com.

Can HomeToGo send me properties based on my preferences/needs?

We are a search engine that aggregates and filters vacation rentals from numerous partner websites. Simply enter your travel destination in the search box and use the filters according to your preferences - like travel dates and amenities - via the menu. As we are not a classic travel agency, we cannot send out personalized listing offers depending on your preferences. You can find inspiration on our website via the following link: https://www.hometogo.com/inspiration/