We do not have an extranet or separate log-in to manage your bookings, as all your bookings can be managed directly within your Software's dashboard.

Once a guest books one of your properties via HomeToGo, the booking will appear in your Software under the Bookings or Channels section. The contact and payment details for all upcoming guests will be included in this overview.

If you have trouble finding the booking information, kindly contact your Software support. We recommend setting up auto-notifications within your Software in order to be notified whenever you receive a booking.

Please make sure that you have both charged the guest's payment method within 10 days of the booking being made and set up automated emails within your Software.

These will be sent to your guests right after a booking is confirmed, and will need to contain all the needed travel information: check-in procedure, keys handover, payment schedule [if applicable], as well as any other detail which will ensure a smooth arrival for our mutual guests.

As soon as a cancellation is triggered, the dates are released and the offer will be made bookable again:

• If the cancellation is made by the guest via their HomeToGo account, the dates will be released immediately.
• If the cancellation is made by you via your software, it might take up to 24/48 hours.

Fraudulent bookings are always a possibility and we want to make sure you are as prepared for them as possible!

If you are not on HomeToGo Payment, please remember that you are the merchant of record, not HomeToGo. This means that we cannot run guest or payment info through security checks before passing along the booking and payment information to you. As we are set up to be the closest possible OTA to a direct booking, we do rely on you, our partner, to protect yourself accordingly. The agreement for each booking is directly between you and the guest. 

If you believe that a booking is fraudulent, please make sure to communicate with the guest directly - giving them a deadline by which they need to provide alternative payment or whatever information is needed in order to comply with your usual policy and procedure. If they have not provided the required information by the deadline, please notify the guest directly and then mark the booking as cancelled - we do not charge commission on cancellations.

How can you stay vigilant? We recommend steps like the ones listed below:

• Add an in-person, refundable security deposit to your listings if you haven't already
• Run guest info & payment through security checks when you receive a booking
• Keep an eye on last-minute bookings for shorter stays
• Think about adding fraud prevention measures such as requiring guests to send a photo of themselves with their ID to you after the booking is made and before guest arrival

If things do slip by, please reach out to [email protected] - we're always happy to support you with any paperwork or information needed to help you win a chargeback dispute or try to contact an unresponsive guest.

HomeToGo will send the credit card details of the guest to the Bookings or Channels page in your Software. It is your responsibility, as the merchant of record, to charge the credit card.

Those payment details will only be available for 10 days, after which they will expire and you will need to reach out to the guest asking for an alternative payment method - it is therefore fundamental that you charge the credit card within this 10-day window.

In case of any issue processing the booking’s payment via Credit Card, please reach out to the guest directly, asking for an alternative payment method. In case the guest is unresponsive and the payment cannot be finalized, please continue to reach out to the guest.

If you need to cancel the booking as per your usual policy & process, please make sure to do so only after notifying the guest directly. Our billing team will amend your invoice accordingly.

If you were unable to charge the guests' credit card within the 10-day window, please contact the guest explaining the situation and asking them to provide the card details again.

In case the guest is unresponsive and the payment cannot be finalized, you can contact us at [email protected] for further assistance.

After completing the booking on HomeToGo, the guest will receive a booking confirmation from you, which will need to be set up and triggered via your Software.

Please make sure to include your bank details and the payment schedule, in addition to any other important payment information. You will need to make sure this information always stays up to date within your Software.

If the guest does not pay within the given time schedule, please contact the guest directly and remind them about the payment.

In case they are unresponsive and the payment cannot be finalized, please continue to reach out to the guest or cancel the booking directly, only after notifying the guest as per your usual policy & process. Our billing team will amend your invoice accordingly.

A booking cannot be modified by either the property manager or the guest.

Should a guest be interested in modifying dates or adding people to the reservation, please ask them to cancel the booking and rebook via HomeToGo.

• If you are not on HTG Payment, the commission base listed on your final agreement/invoice will reflect the price at the time of booking, it cannot reflect any modifications or changes made to the booking afterwards.
• If you are on HTG Payment and cancel the booking directly for the guest, please inform HomeToGo of said procedure in order to have the invoice amendment triggered.

When booking one of your listings, the guests agree to the cancellation policies that you will have uploaded directly in your Software. It is therefore very important to keep them as updated and detailed as possible.

If a guest contacts you requesting the cancellation of a booking, please ask them to log into their HomeToGo account and make the cancellation directly there. This will automatically cancel the booking on your and HomeToGo’s system, freeing up the dates for other guests.

The invoice for this specific reservation will be amended, but you will need to take care of the guest’s refund respecting the terms agreed upon booking.

If a guest contacts HomeToGo requesting the cancellation of a booking, they will be asked to log into their HomeToGo account and process it directly from there. The booking will be automatically canceled on both your and HomeToGo’s system, freeing up the dates for other guests.

If the guest is not able to cancel the booking themselves, our Guest Relation Team will contact you asking for your approval and to confirm the cancellation policy. We will then make the cancellation, freeing up the dates for other guests.

Either way, please refund the guest yourself, respecting the terms agreed upon booking.

If a guest cancels via their HomeToGo account, the booking is automatically canceled and your calendar is freed up.

The invoice for this specific reservation will be therefore amended, however please note that you will have to refund the guest yourself, respecting the terms agreed upon booking.

In case you need to cancel a booking due to the guest not meeting your booking requirements or not providing the required follow-up information, please notify the guest that you are cancelling their booking directly, as per your usual policy and procedure. Don't forget to refund the guest yourself, respecting the terms agreed upon booking.

In case you need to cancel a booking due to technical reasons (e.g. incorrect prices or availability displayed to the guest), you should immediately inform the guest of the cancellation and its reason, and should offer the guest an adequate solution as an alternative.

If the price for the alternative solution is higher than the price of the canceled booking or if any further costs incur for the guest resulting from the cancellation, the guest may claim these extra costs from you, depending on the applicable law, claim and underlying contractual stipulations of the booking.

You should promptly inform HomeToGo of any cancellations that fall within the 'technical reason' category by emailing [email protected] and marking the booking as canceled in your Software.

Currently we are not charging commission on cancellations.

Please note that this may change in the future.

Each month, our billing team will send a ‘Final Agreement’ to your designated invoice recipient for all bookings with a check-in date during the previous month.

You will have up to 10 days to review the ‘FA’ and get back to them, confirming or correcting the reported amounts (the exact deadline will of course be stated in the email).

In case they do not hear back from you within the timeframe, billing will issue the invoice automatically.

If you are located within Europe or outside of the U.S., you can pay via bank/wire transfer. Our bank information will be located on the invoice you receive from our billing team.

If you are located within the U.S., you can also pay commission invoices via credit card. We accept Visa, Mastercard & AMEX (for our PMs who only have an AMEX card).

Each invoice email you receive from our billing team will include a link that you can click in order to easily make payment. We do not accept checks.

At this time, we are not able to set up automatic invoice payments. Each invoice needs to be paid manually and separately.

Please contact our billing team at [email protected].

If you would like additional assistance or are not receiving a response in a timely manner, please always feel free to loop us in at [email protected] and we will be happy to assist.

Please add at least 15 images to each property.

Pictures are one of the most important aspects to showcase your rentals. It is therefore very important to use high quality and professional pictures.

Carefully choose images to represent your property, thinking about which areas will be most appealing. Is it the swimming pool, the overflowing flowered garden, the heated bubbly jacuzzi or the panoramic rooftop terrace view?

Make your future guests dream about their holiday by scrolling through the imagery gallery!

Guests would like to know exactly where they will be spending their holidays. Show images of every room in the house, as well as any outside areas, to give the guests a concise overview of what your vacation rental has to offer.

Pictures Do’s:

• Invest in high quality (the size of each picture should be 1024x768 - no larger than 1152 pixels in width)
• Offer a wide selection (at least 15 images, to show off the property at its best)
• Use a horizontal frame
• Capture every room of your house from different angles
• Focus on lighting (shooting in daylight is advised)
• Point out the outside areas, such as pool and garden, as well as the recreation spaces



Pictures Don’ts:

• Avoid posting blurry pictures
• Leave out objects that are non descriptive (like candles, cupboards etc.)
• Discard the idea of showing the house from far away
• Reject picture collages
• Refrain from using black and white filters
• Exclude duplicates

The words that you use will help create your image as a host and will make your guests feel personally welcomed. Try to be yourself and be creative in your own way when writing your description!

Keep it short, but complete. Warm, but informative. Personal, but welcoming.

We recommend using at least 700 characters per description.

Think about what audience you would like to appeal to when writing your description.

The type of amenities that are made available for the guests, the surrounding activities organized for locals or tourists and the location of the property itself might already call for a specific type of guest, which may vary from a young group of friends, families with small children or couples seeking a peaceful retreat.

Try to match your rental description with the guest’s anticipated needs.

Try to imagine every possible practical question that may pop in their heads and have it reflected in your description and listing.

This could mean adding the available means of transport, closest station, grocery store, etc. For example, your guests may be looking to bring a pet and need reassurance the garden is fenced off. For people working remotely, wifi speed is crucial. If our guests travel with babies, they would need a high chair, a crib, and may like to know about nearby playgrounds.

Think about all of the helpful information that will ensure your guests feel confident that the property will offer a smooth, pleasant stay that fits their needs.

Guests’ needs and the way we all travel have changed remarkably due to the effects of the pandemic.

In this new normal, it’s important to reassure travelers of the health measures and restrictions that you have in place. You might then want to consider allowing guests to check in by themselves, including extra cleaning and hygiene protocols or underlining if any spaces are shared with neighbors.

It’s important to ensure guests feel safe and confident with their choice under any circumstances.

Please add at least 10 amenities to each listing.

Amenities are an important criteria to any listing, as they help our guests to find the offers that exactly match their needs. Do your best, and try to add as many of them as possible.

About Pets

Pets are one of the most used filters, so please make sure that every listing is marked as pet friendly to maximize your bookings.

If you allow pets, consider adding additional information in the description: how many pets do you allow, is your garden fenced, and will you be charging extra fees for the after-stay cleaning?

About Other Amenities

Think about additional amenities that might make your guests more comfortable during their vacation:

• In the kitchen: stove, coffee machine, toaster, cooking supplies 
• In the garden: barbecue, pool, fence, ping pong table
• In the living room: tv, dvd player, wifi, speakers

About Recreational Areas

Inform yourself about the amusing recreational activities available in your surroundings, and consider adding them to your description.

Popular booked choices might include canoeing, surfing, skiing, sightseeing tours, restaurants, bars, clubs, gyms, playgrounds, ... anything that would make your guests’ stay more exciting.

You should guarantee and take full responsibility that the rental price (including any displayed price breakdown, and any applicable fees, taxes, tourist taxes or other charges) and the description of your offers are correct, valid and remain the same until the booking is confirmed. We recommend therefore that you update your availability and prices at least once a day.

Please make sure to add the maximum number of people that can be hosted in all your rentals.

Please note that this should be a required detail when setting up your properties in your Software.

The number of bedrooms and bathrooms is one of the most viewed details by the guests, and very important during the decision process.

Please take care of being precise and informative when adding this information in your Software.

Try to be as detailed as possible regarding the types and sizes of each bed, as well.

Differentiate between king or queen bed, define if the mattresses are separable, determine if there's any sofa bed, etc. 

Please ensure your listings are completed with the most up to date check-in and check-out information.

The size of the property really influences the booking decision of your guests.

Make sure this is accurate and added for every property.